消费者视角下汽车维护保养信息透明化途径

The Ways of Automobile Maintenance Information Transparency from the Perspective of Consumers

研究了消费者、视角及汽车维护词语的意义,界定了消费者视角下汽车维护保养信息透明化的概念,并通过对消费者权益的调查、对消费者关注的汽车维护保养问题和汽车维护保养信息调研,提出了消费者视角下汽车维护保养信息体系内容。并通过对信息媒体种类的研究,从消费者视角提出了汽车维护保养信息媒体的种类,并分析对比了信息透明化的途径,提出了汽车维护保养信息透明化的方案。

This paper studies the words meaning of consumers, perspectives and automobile maintenance, defines the concept of transparency of automobile maintenance information from the perspective of consumers, and puts forward the content of automobile maintenance information system from the perspective of consumers by investigating the rights and interests of consumers, the problems of automobile maintenance and maintenance concerned by consumers and the investigation of automobile maintenance information. And through the research on the types of information media, this paper puts forward the types of vehicle maintenance information media from the perspective of consumers, analyzes and compares the ways of information transparency, and puts forward the scheme of vehicle maintenance information transparency.