合肥市零售药店药学服务开展现状调查

Investigation on the Situation of Pharmaceutical Care in Retail Pharmacies in Hefei

目的:为提升零售药店的药学服务能力提供参考。方法:设计调查问卷,对合肥市180家零售药店的180名执业药师就药学服务开展现状进行调查,并就数据进行统计和分析。结果:共发放问卷180份,回收有效问卷150份,有效回收率为83.33%。150名受访药师中,大专及以下学历者占74.67%,药学及药学相关专业人员仅占44.66%;经常及较多提供用药指导的分别占72.67%和21.33%,经常及较多开展处方审核的分别占53.33%和27.33%,经常及较多收集投诉建议的分别占50.67%和35.33%,而经常及较多为患者建立药历的分别均仅占1.33%,经常及较多追溯患者用药情况的分别仅占18.67%和14.00%,经常及较多开展健康教育及用药讲座的分别仅占4.00%和6.00%;对所从事的工作表示满意的占58.67%。结论:目前合肥市零售药店的执业药师学历及专业层次总体较低,药店药学服务内容较为单一,执业药师的工作满意度不理想,虽基本能为患者提供用药指导服务,但在开展处方审核、收集投诉建议等项目上仍有待进一步加强,在为患者建立药历、追溯患者用药情况等项目上所做工作较少。故需要采取相应措施,有效提升零售药店的药学服务能力。

OBJECTIVE： To provide reference for improving the pharmaceutical care ability of the retail pharmacies. METH- ODS： The questionnaires were designed to investigate 180 licensed pharmacists from 180 retail pharmacies. The survey data were analyzed statistically. RESULTS： A total of 180 questionnaires were sent out, and 150 effective questionnaires were collected with effective recovery rate of 83.33%. Among 150 investigated pharmacists, the junior college degree or lower accounted for 74.67%, and the professionals of pharmacy or related only accounted for 44.66% ; the pharmacists who always and often provided medica- tion guidance accounted for 72.67% and 21.33%, respectively; the pharmacists who always and often developed prescription re- view accounted for 53.33% and 27.33%, respectively; the pharmacists who always and often collected complaint suggestions ac- counted for 50.67% and 35.33%, respectively; the pharmacists who always and often established medication history both only ac- counted for 1.33%; the pharmacists who always and often retrospected drug use of patients accounted for 18.67% and 14.00%, re- spectively; the pharmacists who always and often conducted lectures on health education and drug use accounted for 4.00% and 6.00%, respectively; the pharmacists who satisfied with the work accounted for 58,67%. CONCLUSIONS： Recently, the degree and professional ability of the licensed pharmacists are relatively low in retail pharmacies in Hefei. The pharmaceutical care contents of drugstores are unitary, the work satisfaction degree of the licensed pharmacists is unsatisfactory. Although they can provide the patients with drug use guidance basically, the projects such as carrying out prescription auditing and collecting complaint sugges- tions need to be further strengthened. Less work has been done in establishing medication history and retrospecting drug use. So, we need to take some measures to improve the pharmaceutical care ability of retail pharmacies effectively.