人性化护理在门诊护理中的运用分析

Application of Humanized Nursing in Outpatient Nursing

目的:分析门诊护理运用人性化护理的效果。方法:纳入2016年1月~2017年1月某院门诊患者总共70例,按就诊先后顺序分组。一组是对照组,35例患者,实施常规护理;另一组是实验组,35例患者,实施人性化护理。结果:实验组总体满意率较高,护理差错率低,护理投诉率低,经统计学处理,P<0.05,有显著差异,有统计学意义。结论:门诊护理采用人性化护理方法显著,可有效提高护理满意率,减少护理差错及投诉,提升门诊工作质量及服务水平。

Objective：To analyze the effect of humanized nursing in outpatient nursing.Methods：A total of 70 outpatients in a hospital from January 2016 to January 2017 were enrolled and divided into control group and experimental group according to the order of visiting,with 35 patients in each group.The control group was given the routine care, and the experimental group was given the humanized care, then the effect between the two groups after nursing was compared.Results： The overall satisfaction rate of the experimental group was higher, the nursing error rate was low, the rate of nursing complaints was low,and there was significant difference between the two groups,with statistical significance （P〈0.05）.Conclusion： The application of hu- manized nursing can effectively improve the nursing satisfaction rate, reduce the nursing errors and complaints, and improve the quality and service level of the outpatient work.