大学生志愿者服务动机的调查研究

Research on the Service Motivation of College Student Volunteer

以杭州6所高校大学生志愿者为研究对象,采用问卷调查法、文献分析法、个案访谈法对志愿者的服务动机进行调查研究,通过分析显示,影响大学生志愿者服务动机的因素依次为人际交往因素、目的性因素、个体性因素、社会影响因素、家族影响因素五个方面。因此,为了促进大学生志愿者更好地提供志愿服务,管理者应该重视大学生志愿者的内在需求,丰富志愿服务内容,建立多元化激励措施,引入考评机制,建立对志愿者的事后追踪机制等。

Thestudy investigated the motivation of volunteer Students of six universities in Hangzhou as the research object,used the methods of literature review,questionnaire,interview and mathematical statistics.Show by analysis,the factors that influence the volunteer service motivation were interpersonal factors,target factors,individual factors,social influencing factors and family influencing factors.Therefore,in order to promote undergraduate volunteers to better provide volunteer service,the managers should focus on the inherent needs of undergraduate volunteers,enrich volunteer service content,and establish the diversified incentives,introduce the evaluation mechanism and establish the tracking mechanism of volunteers.