摘要
文章介绍了用户满意度与用户忠诚度对于图书馆服务的重要性,提出了图书馆服务质量评价的关联维度,研究了基于用户满意度与用户忠诚度的图书馆服务质量,提出了图书馆服务质量的提升策略。
This paper introduced the importance of user satisfaction and loyalty for the library development, and put forward the related dimensions of service quality evaluation of library, and researched the evaluation method based on the user satisfaction and loyalty of library, and finally gave the strategies of improving library service quality.
出处
《农业网络信息》
2017年第12期78-82,98,共6页
Agriculture Network Information
基金
湖北职业技术学院一般计划立项课题"基于用户满意度与忠诚度的图书馆服务质量评价体系研究"(编号:2017B06)支持
