某市居民对统筹城乡居民基本医疗保险后满意度调查

Investigation on satisfaction of overall urban and rural residents after participating basic medical insurance

[目的]了解某市居民对统筹城乡居民基本医疗保险的满意度情况,提出提高参保人员满意度的建议。[方法]自行设计问卷对某市已参保的237名居民对统筹城乡居民医疗保险后的医保政策、医保经办机构及定点医疗机构的满意度进行调查,运用SPSS统计软件进行分析。[结果]经χ2检验,性别、年龄、受教育程度在人口学特征上差异无统计学意义;从医保政策、医保经办机构、定点医疗机构及总体满意度分析,城镇居民比农村居民的满意度高。[结论]某市居民基本医疗保险的总体满意度尚可,但城镇居民比农村居民满意度高,报销药品范围、政策宣传力度、对定点医疗机构的监管力度以及收费标准方面满意度较低。

Objective To understand the satisfaction situation of urban and rural residents after participating basic medical insurance, and put for- ward suggestions to improve the satisfaction of insured people. Methods Self - designed questionnaire was used to investigate 237 residents who had been insured in a city, and analyzed the satisfaction of insured people to medical insurance policy, medical insurance agency and designat- ed medical institutions by SPSS statistical software. Results Through the X2 test, there was no statistically significant in gender, age and educa- tion level at demographic characteristics. From health insurance policy, health insurance agency, designated medical institutions and overall sat- isfaction analysis, it was obviously that the satisfaction of urban residents was higher than that of rural residents. Conclusions Overall satisfaction of residents to medical insurance is tolerableness. But it is higher in urban residents than rural residents. The satisfaction of reimbursement drug extent, policy publicity dynamics, supervision dynamics to designated medical institutions and fees is low.