“智慧图书馆”情境感知服务模式及评价研究

A Research on Context-Aware Service Model and Evaluation of “Smart Library ”

情境感知服务成为图书馆发展的新方向。文章设计并提出了"智慧图书馆"服务新模式,以期整合图书馆成为一个拥有文献资源、休闲娱乐以及餐饮服务等多种服务于一体的数字文化服务中心;通过情境感知技术构建"智慧图书馆"服务平台,实现图书馆实体与线上完美融合的个性化服务;建立了基于SERVQUAL模型的评价指标体系,并进行了科学且具体的量化工作;最后根据建立的评价指标体系对"智慧图书馆"未来的发展提出了一些前瞻性的构想和建议。

Context-aware service has become a new direction of library. This paper designs and puts forward the new service mode of the ＂smart library＂, aiming at integrating libraries into a cultural center with a wide range of services, including documentation, leisure, entertainment and catering services. The smart library service platform is constructed by context-awareness technology to realize the perfect integration of the entity and the online. The evaluation index system based on SERVQUAL model is established, and the scientific and specific quantitative work is carried out. Finally, according to the established evaluation index system, some forward-looking ideas and suggestions for the future development of ＂Smart Library＂ are put forward.