论网络交易中消费者权益的法律保护

Legal Protection of the Rights and Interests of Consumers in the Network Transaction

当前,网络交易的规模和数量成几何倍数增长。消费者与网络经营者之间的纠纷屡有发生,消费者安全权、隐私权、知情权、公平交易权和选择权屡遭侵犯。究其原因,与我国相关法律制度不完善、政府监管不到位、第三方交易平台没有尽到审查管理义务以及消费者维权困难、维权成本高等密切相关。因此,完善网络交易中消费者权益保护的相关立法;完善相关监管制度,加大政府监管力度;落实第三方交易平台的审查管理义务;构建在线纠纷解决机制等成为解决问题的路径。

At present,the size and number of network transactions have grown geometrically.The disputes between consumers and network operators have occurred frequently,and the rights of consumers' security,privacy,the right to know,the right to fair trade and the right of choice have been repeatedly infringed.The reason is closely related to the imperfect legal system in China,the lack of government regulation,the third party trading platform's failure to fulfill the duty of review and management,the difficulty of safeguarding consumers' rights and the high cost of safeguarding rights.Therefore,we should improve the relevant legislation on the protection of consumers' rights and interests in online transactions,improve relevant regulatory systems,increase government supervision,implement the third party trading platform's review and management obligations,and build online dispute resolution mechanisms,so as to solve the problem.