服务型政府建设中的智慧政务研究与应用进展

Advance in the Research and Applications of Smart Governance in Construction of Service-Oriented Government

目前,智慧政务的理论与应用研究适应了当前政府服务化和智慧化转型的发展需要,对其研究进展的综述有助于把握其当前研究状况和未来发展态势。本文基于国内外的相关文献数据库,对国外和国内智慧政务的研究文献进行全面梳理和归纳综述,得出当前国内外智慧政务研究主要集中于:智慧城市中政务服务定位及建设思路、移动政务的架构与实施、政务服务的云计算应用等。总体上,虽在智慧政务的业务、类型、应用等方面有所突破,但仍存在诸多问题,如不同利益相关者视角下的智慧政务服务优化,面向不同服务终端、服务对象和服务级别的业务整合、服务集成与分级实施,智慧政务建设的平滑过渡及一体化实施效果不理想等。

Research on theory and application of smart governance adapted well to transformation and development of government into servitization and intelligence. It will benefit to grasp and understand the re- search advance and tendency through the review of researches on smart governance. Based on the document analysis, the relevant literature was discussed and summarized comprehensively. The research on smart governance focused on the position and construction of governance service in the development of intelligent government, the architecture and implementation of mobile governance, the application of cloud computing in intelligent governance, etc. Overall, there are some achievements in business, types and applications of smart governance, but there are also many problems that need to be paid more attention to, for example, the service optimization of intelligent governance from the perspective of stakeholders, business integration, service integration and grading implementation oriented to different service terminals, different service ob- jects and different service levels, as well as the unsatisfactory effect of the smoothy transition and integrated implementation in the construction of intelligent governance.