基于政企数据共享的电力创新服务模式探索

Exploration of the innovation service mode of electric power based on data sharing between government departments and enterprises

国网衢州供电公司开展电力服务创新实践,通过精简业务收资、整合业务流程,构建房电水气联动过户服务模式,实现公共服务行业的集成服务。通过构建政企数据实时共享渠道,探索房电过户在线联办和"零证"办电服务模式,有效提升客户办事效率,有效解决过户"多头跑"、客户信息不准确、线上办电难普及等问题。

In order to effectively solve the problem that the owner of a household has to go to several places for several times to transfer ownership of house property, electricity, water and natural gas and solve the problem that the inaccuracy of customer information and the difficulty to propagate online electric power senice, State Grid Quzhou power supply company is actively involved in the innovated practice of electric power service. By simplifying and integrating the business process, and establishing service mode of linked transfer ownership with electricity, water and natural gas, the"One-window reception and service integration"of public service is realized. By building real-time sharing of data between government departments and enterprises, exploring service mode of linked transfer ownership with electricity, and the service mode of no certification required, it enhances the service efficiency for customers and strengthen sense of achievement.