网络环境下服务科学与创新管理研究展望

Service Sciences and Innovations Related Research Issues in Network Environment

基于网络环境的服务发展与创新已成为经济发展的新引擎。本文在分析网络环境下服务特征基础上，探讨了其对服务科学与创新管理研究的影响。结合我国社会经济发展对现代服务快速增长的需求，本文提炼了服务科学研究的三类基本科学问题，包括服务价值的内涵与度量，服务资源的要素及其价值生成，和服务关系的界定与形成问题；提出了服务与创新管理的四个重要研究领域，即：服务生态系统的形成与演化，服务资源要素的组织与协调，服务的关联与融合和社会服务运作管理问题。在四个重要研究领域的进一步分析中，论文以一个异质数据服务资源的组织与融合为例，描述了服务资源组织与协调的一个具体问题，说明了已有研究方法解决该问题的困难，和未来该问题研究需要关注的重点；另以平台服务中基于价值和关系的服务定价问题为例，说明服务关联与融合研究的挑战及其未来研究的努力方向。

Service development and on novation based on the network environment has become a new engine of the economic growth. In this paper, the characteristics of service in the network environment are first analyzed, and then the impacts of the Internet and big data on the research of service science and innova- tion is discussed. To meet the great social needs in China, three basic scientific problems in the future re- search of service science are proposed, which include the connotation and measurement of service value, el- ements and value generation of service resources and definition and formation of service relations. Four im- portant research orientations of service innovation, i. e. , the formation and evolution of service ecosystem, organization and coordination of service resources, association and integration of services, and operations management of social services, are also presented. Among further analysis in four important research are- as, the organization and integration of heterogeneous data service resource is taken as an example to illus- trate a specific problem of organizing and coordinating of service resources, and the difficulties of existing research methods are elaborated to solve the problem, and future research focuses are presented, and take the service pricing problem based on value and relationship in platform services are further taken as an ex- ample to show the research challenges on service association and integration and the possible future re- search directions.