摘要
围绕客服行业与人工智能技术如何有效结合从而解决成本、效能、质量等多重压力,分析互联网客服、热线客服、线下客服等领域的人工智能应用,深入阐述其中的智能虚拟客服机器人、智能语音导航、智能语音外呼、声纹认证、智能实体机器人等人工智能技术。
Around the customer service industry and artificial intelligence technology to solve the effective combination of cost, efficiency and quality pressures of application of AI in intemet service hotline, customer service, customer service line and other areas, discusses the artificial intelligence technology, the virtual intelligent service robot intelligent voice navigation, intelligent voice call, voiceprint authentication, intelligent robots entities, etc
出处
《信息技术与标准化》
2017年第11期23-26,共4页
Information Technology & Standardization
关键词
人工智能
智能客服
客服应用
artificial intelligence
virtual customer assistant
customer service application
