摘要
介绍了ISO/IEC 20000-10《信息技术服务管理概念和术语》修订国际提案的背景、使用范围和主要技术内容,包括术语、关键概念和架构。重点阐述了服务管理系统(SMS)的定义、作用、建立原则、ISO/IEC20000系列标准各部分之间的关系。
Introduces the background of ISO/IEC 20000-10 ＂Information Technology Service Management Concepts and Terminology＂ international standard revision, the scope of application and main technical contents, including terminology, key concepts and architecture. Mainly introduces the definition, function and establishment principle of service management system（SMS）, the relations between various parts of ISO/IEC 20000 series standards, and other related standards and technical reports closely related to ISO/IEC 20000-1.
出处
《信息技术与标准化》
2017年第12期59-63,共5页
Information Technology & Standardization
