4Urden LD.Patient satisfaction issues and implications.Outcomes Management, 2002,6(3):125-131.
5Fitzpatrick R.Surveys of patient satisfaction: Important general considerations.BMJ,1991(302):887- 889.
6Imanaka Y, Araki S,Murata K,et al.Determinants of patient satisfaction and intention to continue service utilization:analysis of a survey of outpatients at a general hospital.Japanese Journal of public Health, 1993(40):624-635.
7Kennard M,AperoffT,Puopolo A,et al.Participation of nurses in decision making for seriously ill adults. Clin Nuts Res,1996,5(2):199-219.
8Dyer I.Preventing the ITU syndrome or how not to torture an ITU patient.Intensive Crit Care Nurs,1995,11(4):223-232.
9Vincent JL.Communication in the ICU.Intensive Care Med,1997,23(10):1093-1098.
10Azoulay E,Chevert S,Leleu G,et al.Half the families of intensive care unit patients experience inadequate communication with physicians.Crit Care Med,2000,28(8):3044-3049.