患者关怀感知现状与护患关系信任度的相关性研究

Study on the Correlation between Caring Perception Status of Patients and Nurse-patient Relationship Trust Degree

目的调查住院患者对护士关怀行为的感知现状,并分析其与护患关系信任度的相关性。方法采用一般资料调查表、护士关怀行为量表(CBI)、护患关系信任度量表,对天津市某三甲医院的226名住院患者进行问卷调查。结果关怀行为感知总分(96.92±15.68)分,四个维度中,患者对护士的知识与技能关怀感知最深,对联系患者感知最差;护患信任感量表总分(124.75±19.13)分。患者关怀感知总分与护患关系信任度总分之间呈正相关(r=0.554);多元线性逐步回归分析显示,尊重患者、支持和保证是影响护患关系信任度的主要因素。结论患者对护士关怀行为的感知与护患信任度之间联系密切,护士应对不同特征患者实施有针对性的关怀照护,以增加患者对护士的信任感,构建良好的护患关系。

Objective: To investigate the perception status of inpatients to nurses' caring behavior,and analyze the correlation between them and nurse-patient relationship trust degree. Methods: Adopting general information questionnaire,Caring Behaviors Inventory( CBI),nurse-patient relationship trust scale,a questionnaire survey was conducted among 226 inpatients in a third class A tertiary hospital in Tianjin. Results: The total score of caring behavior perception was( 96. 92 ± 15. 68),and among the four dimensions,the perception of patients to nurses' knowledge and skills was deepest,the perception to nurse's contact with patients was worst; total score of nurse-patient trust scale was( 124. 75 ± 19. 13). There was a positive correlation between the total score of patients' caring perception and nurse-patient relationship trust degree( r = 0. 554); multiple linear stepwise regression analysis showed respect for patients,support and assurance were the main factors influencing the nurse-patient relationship trust degree. Conclusion: The patients' perception on nurses' caring behavior and nurse-patient relationship trust degree is closely related. Nurses should carry out targeted care to patients with different characteristics to improve patients' trust to nurses and construct a harmonious nurse-patient relationship.