期刊文献+

在线评论对商家业绩影响研究

Study on the Influence of Online Comments on Merchants Performance
下载PDF
导出
摘要 网络购物已经成为当下顾客消费的重要手段,而在线评论作为顾客进行购买决策考量的因素也发挥着越来越重要的作用。通过研究发现,产品的关注度、在线评论的数量、时效性、效价及其评论者的资信度对网上产品的交易量有显著影响。而产品的价格及其在线评论的质量与产品的销量无显著影响。 Online shopping is becoming an important means for the consumers,and the online comments have also played a more and more important role on consumer's decision to purchase.Through analysis,this paper has found out that product's attention,online comments quantity,timeliness,cost effectiveness and qualification of the commentators have great influence on the volume of business transactions of online products.However,prices and qualities of online comments have no significant effects on the sales of products.
作者 陈火全
出处 《中州大学学报》 2017年第6期44-51,共8页 Journal of Zhongzhou University
基金 泉州市科技计划项目(2012Z118)
关键词 在线评论质量 时效性 效价 资信度 online comment quality timeliness cost effectiveness qualification
  • 相关文献

参考文献5

二级参考文献64

  • 1郭国庆,杨学成,张杨.口碑传播对消费者态度的影响:一个理论模型[J].管理评论,2007,19(3):20-26. 被引量:100
  • 2Anderson E W.Customer satisfaction and word of mouth[J].Journal of Service Research,1998,1(1):5-17.
  • 3Katz E,Paul F.Lazarsfeld,Personal Influence:The Part Played by People in the Flow of Mass Communications[M].New York:Free Press,1955.
  • 4Arndt J.Role of product-related conversations in the diffusion of a new product[J].Journal of Marketing Research,1967,4(3):291-295.
  • 5Chevalier J A,Mayzlin D.The effect of word of mouth on sales:Online book reviews[J].Journal of Marketing Research (JMR),2006,43(3):345-354.
  • 6Harrison-Walker L J.The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents[J].Journal of Service Research,2001,4(1):60.
  • 7Ghose A,Ipeirotis P G.Designing Novel Review Ranking Systems:Predicting the Usefulness and Impact of Reviews[C].Proceedings of the ninth international conference on Electronic commerce,New York,NY,USA:Association Computing Machinery(ACM),2007:303-310.
  • 8Dellarocas C,Zhang X Q,Awad N F.Exploring the value of online product reviews in forecasting sales:The case of motion pictures[J].Journal of Interactive Marketing,2007,21(4):23-45.
  • 9Skowronskij,Carlston D.Negativity and extremity biases in impression formation:A review of explanations[J].Psychological Bulletin,1989,105(1):131-142.
  • 10Ahluwalia R,Burnkrant R E,Unnava H R.Consumer response to negative publicity:The moderating role of commitment[J].Journal of Marketing Research,2000,37(2):203-214.

共引文献286

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部