消费者网购打差评被恶意骚扰的建议及对策

A brief analysis on proposals and countermeasures of malicious mobile hosting by bad customers in network shopping

网络购物买卖双方信誉评价规定是消费者对商品质量、服务质量、快递公司的服务质量进行评价,促使商家、快递公司提高服务品质。然而,由于网购买卖信誉评价规则在制定中存在一些问题,造成消费者网购打差评被不法商家恶意骚扰报复。对网店恶意骚扰消费者的行为和消费者受到"恶意骚扰"如何投诉提出了建议和对策。

The prestige evaluation rules of online shopping buyers and sellers are that consumers evaluate the quality of products,service quality and service quality of courier companies,and encourage merchants and couriers to improve their service quality. However,due to the evaluation rules of online shopping sales reputation in the formulation of some problems,resulting in consumer online shopping to make bad reviews by unscrupulous businessmen malicious harassment retaliation. Suggestions and countermeasures are given to the behavior of malicious harassment of shoppers.