人性化管理在临床护理管理中的应用

Application of Humanized Management in Clinical Nursing Management

目的观察并探讨人性化管理在临床护理管理中的应用效果。方法选取2014年10月—2015年10月来我院就诊患者94例及我院护理人员34名,将所有患者及护理人员随机分为对照组与实验组,每组患者人数各47例,护理人员人数各17名,实验组及对照组的临床护理工作分别给予人性化管理模式与常规管理模式,对两组护理纠纷率、护理差错率以及护理满意度进行分析与比较。结果实验组护理人员的护理纠纷率、护理差错率均优于对照组,两组结果比较差异具有统计学意义(P<0.05)。实验组患者护理满意度优于对照组,两组结果比较差异具有统计学意义(P<0.05)。结论在临床护理管理中应用人性化管理模式具有显著的临床效果,能够在降低护理人员护理差错率的同时,还能够提升患者满意度。

Objective To observe and discuss the effect of humanized management in clinical nursing management. Methods 94 patients admitted to our hospital from October 2014 to October 2015 and 34 nursing staff in our hospital were selected. All patients and nursing staff were randomly divided into control group and experimental group, with 47 patients in each group, and 17 nursing staff in each group, the experimental group and the control group were given humanity management mode and conventional management mode. The nursing dispute rate, nursing error rate and nursing satisfaction in two groups were analyzed and compared. Results The nursing dispute rate and nursing error rate of the experimental group were better than those of the control group, and the difference between the two groups was statistically significant （P 〈 0.05）. The nursing satisfaction of the patients in the experimental group was significantly better than that of the control group, and the difference between the two groupswas statistically significant （P 〈 0.05）. Conclusion The application of humanized management model in clinical nursing has significant clinical effect, which can reduce nursing staff nursing error rate and improve patient satisfaction.