摘要
文章从读者需求角度出发,通过分析影响辽宁工业大学图书馆服务质量的因素,确定图书馆服务质量的评价指标体系,构建指标体系框架。并利用模糊综合评价法,评价了影响图书馆服务质量的因素,以期为提高整体服务质量提供理论支持。
From the perspective of reader demand, through the analysis on the factors affecting the service quality University of Technology Library, this paper determined the evaluation index system of library service built the index system framework, and used the fuzzy comprehensive evaluation method to evaluate the factors, so as to provide a theoretical basis for improving the quality of library service of Liaoning quality and influencing
出处
《农业图书情报学刊》
2018年第2期172-175,共4页
Journal of Library and Information Sciences in Agriculture
关键词
高校图书馆
服务质量
层次分析
德尔菲法
模糊综合评判
university library
service quality
factor analysis
Delphi method
fuzzy comprehensive evaluation
