组织情境中的志愿服务:基于多层次视角的研究述评

Volunteering in Organizational Context: A Literature Review Based on Multi-level Perspective

结合志愿服务的管理实践,采用多层次视角来探讨组织管理情境中的志愿服务非常必要。本研究在探讨志愿服务研究的起源和发展的基础上,分别对个体志愿服务、团队志愿服务和组织志愿服务氛围的概念、相互关系、影响因素以及作用机制等方面的文献进行了分析归纳,结合相关理论建构了组织管理情境中多层次志愿服务影响因素和形成过程,影响效应和作用机制的系统模型,最后探讨了该领域研究存在的问题并对未来的研究方向进行了展望。

In combination with the management practices of volunteering, it is necessary to explore the volunteering in the context of organization and management from a multi-level perspective. Based on the study of the origin and development of volunteering, this study analyzes and summarizes the concepts, interrelations, influencing factors and mechanisms of volunteering, team volunteering and corporate volunteering climate respectively. Combined with relevant theories, this paper constructs a systematic model of multi-level volunteering influencing factors and forming processes, influencing effects and mechanisms in the context of organizational management. Finally, the problems in the field of volunteering are discussed and the future research direction is prospected.