企业高层管理者胜任特征模型评价的研究

ASSESSMENT ON COMPETENCY MODEL OF SENIOR MANAGERS

该文采用BEI行为事件访谈技术探讨了我国通信业高层管理者的胜任特征模型 ,研究结果表明 :(1)优秀组与普通组在访谈字数的长度上无明显差异 ,而胜任特征编码的频次与访谈长度上有显著性相关 ,编码指标采用平均分数具有更好的稳定性 ;(2 )采用概化理论计算不同编码者的编码一致性 ,结果表明 ,胜任特征评价法具有较好的编码者一致性 ;(3)效标群体的分析结果证实 ,我国通信业高层管理者的胜任特征模型包括 :影响力、组织承诺、信息寻求、成就欲、团队领导、人际洞察力、主动性、客户服务意识。

Behavior Event Interview was used to study a competency model on senior managers in Chinese Communication Enterprises. The results were as follows: a. No significant difference was found between the protocol length of outstanding and average managers. Frequencies of occurrence of most competencies was correlated significantly to protocol length; however few average scores and maximum scores were correlated significantly to protocol length. It seemed that using average score in coding was more suitable. b. G coefficient based on the Generalization Theory showed that the two coders coding were consistent. c. Study on the criterion sample showed that a competency model of senior managers in Chinese Communication Enterprises included: influence, organizational commitment, information seeking, leadership, achievement orientation, interpersonal understanding, initiative, customer service orientation, self confidence, and staff development.