摘要
为了贯彻落实“通过百佳、千佳的示范引领作用，提升全行业文明规范服务能力与内涵”等相关精神要求，持续提升全行业文明规范服务工作质效和水平，2017年中国银行业协会升级推广了“中国银行业营业网点文明规范服务标准评价体系（CBSSl0003．0）》（银协发[2017]78号），并以此为契机有序开展了中国银行业文明规范服务百佳示范单位达标评估工作。
Service quality of banks, level of services banks provide bear on the long-term sustainable development of themselves. Banks are highly socialized entities that involves the interests of almost every household and affects almost every aspect of social life. Chairman of CBRC, Mr Guo Shuqing said: "Whether better banking services can be provided to clients is an important benchmark for evaluating the results of banking reform. "Top Hundred Demonstration Units with Civil and Standard Services in China's Banking Industry" has been rated by the media as the "Oscar Award" in banking industry service, it is the most valuable honour in civil and standard services in China's banking industry. How to provide better services? Your correspondent has selected representatives of "top hundred" bank branches from different localities and interviewed them about benign practices and new trend in branch bank services so as to answer the question from different angles.
出处
《中国银行业》
2018年第3期102-103,6,共2页
China Banking
