摘要
[目的] 对广东省罗定市某医院7 - 9 月门诊患者满意度进行调查和分析,为提高门诊患者整体满意度 提出建议.[方法]在罗定市某医院对门诊患者进行随机问卷调查,Epidata整理数据并建立数据库,应用统计 学描述、相关分析以及多元线性回归分析调查数据.[结果]所调查门诊患者总体满意度为(4.23 ±0.33)分, 其中患者满意度得分最高维度为技术水平(4.43 ±0.72)分,得分最低维度为等候时间(3.92 ±0.96)分,而 影响该院门诊患者满意度的最主要因素是服务质量( 相关系数r =0.87).[结论]医院门诊患者整体满意度较 高,医疗技术水平是影响门诊满意度的首要因素,候诊时间长是门诊患者最不满意因素.
Objective To investigate and analyze outpatient satisfaction from Jul. to Sep. in a hospital in luoding, Guangdong province, so as togive suggestion for improving overall satisfaction of outpatient. Methods Random questionnaire was conducted for outpatients in a hosjDital in lu-oding city. EpiData collated data and established database, applied statistical description, correlation analysis and multiple nalysis data. Results Overall satisfaction of surveyed outpatients was 4. 23 ± 0. 33, the highest dimension of outpatient satisfaction scores was(4. 43 ±0. 72) for technical level, the lowest dimension score was waiting time (3. 92 ±0. 96) . Main factor of affecting outpatient satisfac-tion was service quality (correlation coefficients r = 0. 87) . Conclusions Overall satisfaction of of outpatients is high. Medical technology level is the first infliaence factor of outpatient satisfaction. Long awaiting diagnosis is the most disatisfaction factor of outpatient satisfaction.
作者
黎梓豪
夏萍
柯夏童
LI Zi - hao;XIA Ping;KE Xia - tong(Economy and Management School of Guangzhou University of Chinese Medicine, Guangzhou Guangdong 510006, China;The Second Affiliated Hospital 〇 o Guangzhou University 〇 o TCM/Guangdong Provincial hospital 〇 o Chinese Medicine, Guangzhou 510120, China)
出处
《卫生软科学》
2018年第5期51-54,共4页
Soft Science of Health
基金
2017年省级大学生创新训练计划:广东省公立中医院舆情管理现状分析(201710572086)
关键词
门诊患者
满意度
影响因素
outpatient, satisfaction, infuencc factor