摘要
打电话时有良好的礼仪是非常重要的。来电者看不见你，只会听见你的声音。要以友善的声音接听电话。说话要稍大声，而且速度不要太快。先问候对方．你是在公司接听电话吗？那就先说出公司的名称，然后再报你自己的名字。举例而言：“喂，这里是ABc公司，我是伊莱莎·许，请问有什么需要我服务的吗？”
Good manners on the phone are very important. A caller does not see you. He or she only hears your voice. Answer the phone with a friendly voice. Speak up. And don＇t speak too fast. Greet the caller. Are you answering the phone at a business？ Say the name of the business. Then say your name. For example, ＂Hello, ABC Company. My name is Eliza Hsu. How may I help you？＂
