社会服务评估模式综述

An Overview of Social Service Evaluation Model

社会服务评估是建设服务型政府和回应公众问责的必然要求。国际社会目前发展比较成熟的三种社会服务评估模式中,平衡计分卡侧重于公共部门和组织机构评估,通过发现部门或机构运行中存在的问题,有针对性地提高其服务能力;逻辑框架法注重收集项目运行过程中的数据信息,监控和评估项目的运作情况,及时调整服务策略;结果导向的评估方法关注社会服务产生的结果,测量服务给个人、群体、社会等带来的改变。我国的社会服务评估需要综合考虑各种模式的优势缺点、适用情境,根据实际慎重选择并加以创新性改造。

Social service evaluation is an inevitable requirement for constructing service-oriented government and responding to public accountability. Among the most mature social service evaluation models, Balanced Scorecard focuses on the public sector and organization assessment, targets to improve their service ability through finding existing problems in the operation of the department or agency. Logical Framework Approach aims at monitoring the implement of project and timely adjusting serving strategy by collecting data information in the process. Outcome-based evaluation method places emphasis on the results of social services, measuring changes brought to individuals, groups and society. In China＇s social service evaluation, we need to consider the advantages and disadvantages of the above three models, make discreet selection and innovation.