卓越绩效管理模式在护理质量过程管理中的应用

Application of performance excellence management mode in nursing quality process management

为进一步发展品牌优势、提高医院核心竞争力,华中科技大学同济医学院附属同济医院以参加武汉市市长质量奖评审为契机,导入卓越绩效管理模式进行医院管理创新,进一步提高医疗质量、改善患者就医体验。介绍了过程识别与设计、过程要求的确定、过程实施与改进等关键环节,分析了卓越绩效模式应用于护理质量过程管理的实践成效,指出医院在导入卓越绩效管理模式时应当与医院实际管理相结合,通过平衡和协调过程管理中的各种因素提高医院工作效率。

In order to further develop brand advantage and enhance core competitiveness of hospital, Tongji Hospital of Tongji Medical College HUST takes the opportunity to participate in Wuhan mayor quality award to introduce performance excellence management mode to carry out hospital management innovation, further improve medical quality and improve patient experience. The process definition, requirements, implementation and completion are introduced and the effectiveness of performance excellent management on nursing quality process management is analyzed. it shows that performance excellent mode needs to combined with hospital situation nad improve hospital efficiency by balance influence factors in process.