患者参与患者安全质量评价指标体系的构建

Development of an evaluation index system for service quality of patients for patient safety

目的构建患者参与患者安全(Patients for Patient Safety,PFPS)质量评价指标体系,以期为患者参与自身安全工作的实施与管理提供借鉴。方法采用文献研究法、专家小组讨论法、德尔菲法及百分权重法筛选指标并确定指标权重,确立PFPS质量评价指标体系。结果两轮问卷的回收率分别为88.46%、84.62%,专家权威系数分别为0.870、0.858。两轮咨询后,各级指标的变异系数为0~0.213,协调系数W为0.429,最终形成的PFPS质量评价指标体系包含一级指标6个,二级指标9个,三级指标26个。结论 PFPS质量评价指标体系制订方法可靠,可操作性强,为评价医院患者参与自身安全工作提供了科学的测评工具。

Objective To develop a scientific and practical index system to evaluate service quality of patients for patient safety. Methods Using literature research method,expert group discussion,Delphi method and percentage weight method to determine the index system. Results For two rounds of surveys,the recovery rate of questionnaire was 88.46% and 84.62%,respectively; the authority coefficients were 0.837 and 0.842,respectively. In the second round,variation coefficients of each item ranged from 0 to 0.213,and coefficient coordination were 0.429. The index system consisted of 6 first-level indexes,9 second-level indexes and 26 third-level indexes. Conclusion A scientific and reliable index system to evaluate service quality of patients for patient safety was developed,which provides a scientific assessment tool for the evaluation of service quality of patients for patient safety.