地方政府精准扶贫公众满意度研究——以江西省部分农村为例

Research on the Public Satisfaction of Local Government's Poverty Alleviation――A Case Study of Some Rural Areas in Jiangxi Province

公众作为地方政府服务对象,其满意度在很大程度上能够反映公共政策的实施效果。精准扶贫的提出与实施有利于地方政府更有针对性地对贫困户进行帮扶,为了了解地方政府精准扶贫的公众满意度,本文借鉴ACSI模型,结合我国农村地区精准扶贫实际情况,构建地方政府精准扶贫政策公众满意度模型;以江西省部分农村为例,通过设计问卷、实地调研获得数据,运用结构方程模型(SEM)实证分析公众对精准扶贫政策的满意度。研究发现:精准扶贫感知质量是影响公众满意度的主要因素,二者呈正相关关系;公众期望与精准扶贫感知质量、公众满意度负相关;公众满意度对公众抱怨和公众信任具有正相关影响。由此提出提高精准扶贫公众满意度的相关建议,以期对完善精准扶贫提供理论启示。

The public, as the object of the local government service, its satisfaction to a large extent is able to reflect the effect of public policy implementation. The proposal and implementation of poverty alleviation is helpful for the local government to assist the poverty-stricken families in a better way. In order to know public satisfaction of poverty alleviation, this paper, drawing on the ACSI model and combined with the actual situation of the poverty alleviation in rural areas, attempts to construct the public satisfaction model of poverty alleviation. Taking some rural areas in Jiangxi Province as examples, obtaining the data through questionnaire survey and fieldwork research, the paper analyzes the public satisfaction with the poverty alleviation policy by using the structural equation model（SEM）. It is found that the perceptual quality of poverty alleviation is the key factor affecting public satisfaction, and the two are positively related. Public expectation has a negative impact on perceptual quality of poverty alleviation and public satisfaction. Public satisfaction has a positive impact on public complaints and public trust. At last, some relevant suggestions are put forward, so as to provide some theoretical guidance for improving public satisfaction of poverty alleviation.