三级甲等综合医院护士情绪管理现状及影响因素分析

The current situation and influencing factors of emotional management of nurses in tertiary grade A hospitals

目的 :调查三级甲等综合医院护士情绪管理能力现状,并分析情绪管理的影响因素,探讨提升护士情绪管理能力的方法。方法 :采用便利抽样法抽取青岛市3所三级甲等综合医院784名护士进行问卷调查。结果 :护士情绪管理均分为(3.24±0.31)分;知道并了解情绪管理知识的护士只有14.2%,经常接受情绪管理培训的护士仅占4.3%;多元线性回归结果显示情绪管理知识、接受情绪管理培训、倒夜班、压力应对方式、家庭关系是影响护士情绪管理能力的因素,共可以解释护士情绪管理17.9%的变异量。结论 :三级甲等综合医院护士情绪管理能力仍有较大的提升空间,情绪管理知识的知晓率和接受培训率低,提示护理管理者应有针对性地开展相关培训来提高护士的情绪管理能力。

Objective： To investigate the current situation and influencing factors of the emotional management ability of nurses in tertiary hospitals, and to explore ways to improve the ability of emotional management. Methods： A total of 784 nurses from three tertiary grade A hospitals in Qingdao City were investigated by convenience sampling method. Results： The average score of emotional management of nurses was 3.24±0.31, only 14.2% of nurses knew and understood emotional management, only 4.3% of nurses received emotional management training. The multiple linear regression showed that emotional management knowledge, emotional management training, night shift, stress coping style and family relationship were factors affecting nurses＇ emotional management ability, which could explain the 17.9% of nurses＇ emotional management variation. Conclusion： The emotional management ability of nurses in tertiary grade A hospitals still need improvement, the awareness rate of emotional management knowledge and the training rate were rather low. Nurse managers should carry out training to improve their emotional management ability accordingly.