社会公众持续使用移动电子政务影响因素模型研究

Research on the Influencing Factors Model of Sustainable Use of Mobile E-government by the Public

本文以信息系统持续使用理论、新公共服务理论以及信任理论为基础,构建了社会公众持续使用移动电子政务影响因素的理论模型,模型以持续使用意愿为因变量、以期望确认程度、信息质量、政府信任等变量为前因变量。在此基础上对变量进行释义并提出了研究假设。

Based on the theory of continuous use of information systems, new public service theory and trust theory, this paper constructs a theoretical model of the factors that influence the continuous use of mobile e-government by the public. The model takes the willingness to use continuously as the dependent variable, and the degree of expectation confirmation. The variables such as information quality and government trust are the antecedent variables.Based on this, the variables are explained and research hypotheses are proposed.