护士人际冲突处理形态与工作压力的相关性研究

Correlation analysis between interpersonal conflict management style and work stress of nurses

[目的]调查护士人际冲突处理形态与工作压力现状,并探讨两者相关性。[方法]应用护士一般资料调查表、人际冲突处理形态量表、护士工作压力源量表对411名三级甲等医院的护士进行调查。[结果]护士最常用的冲突处理形态是整合,最不常用的是支配;护士工作压力总分为(111.56±18.86)分,总均分为(3.19±0.54)分,工作压力处于中等偏上水平;相关分析显示:冲突处理形态的整合维度与工作压力呈负相关(r=-0.166,P<0.01),支配、逃避维度与工作压力呈正相关(r=0.178,P<0.01,r=0.258,P<0.01);工作年限、所在科室与冲突处理形态的整合、逃避、支配维度是护士工作压力的重要影响因素。[结论]护理管理者应注重培养护士处理冲突的能力,使护士能采取合理的方式处理冲突,降低工作压力,提升护理质量和病人满意度。

Objective：To investigate the status quo of nurse＇s interpersonal conflict management style and work stress,and to analyze the correlation between them.Methods：Totally 411 nurses from third-grade class-A hospital were investigated by General Information Questionnaire,Styles of Handling Interpersonal Conflict Inventory,Nurses＇ Work Stress Scale.Results：The most commonly conflict management style was integrating,the least common was dominating.The total score of work stress was（111.56±18.86）,the total mean score was（3.19±0.54）,the level of work stress was moderate to high.The correlation analysis showed that integration dimension of interpersonal conflict management style was negatively related to work stress（r=-0.166,P〈0.01）,domination and avoidance were positively related to work stress（r=0.178,P〈0.01,r=0.258,P〈0.01）.Years of working,department,integration,domination and avoidance of interpersonal conflict management style were the important influencing factors of work stress.Conclusion：Nursing managers should pay attention to straining nurses＇ ability of handling interpersonal conflict,make nurse handle the conflict in a reasonable manner,so as to reduce work stress,and to improve the quality of nursing and patient satisfaction.