5[1]Ethan Katsh,Janet Rifkin.Online Dispute Resolution-Resolving Conflicts in Cyberspace,First Edition,2001,Published by JOSSEY-BASS.
6[3]Melissa Conley Tyler and Di Bretherton,Seventy-six and Counting:An Analysis of ODR Sites,at 12,Proceedings of the UNECE Forum on ODR 2003,http://www.odr.info/unece2003/pdf/Tyler.pdf.
7[4]http://www.odr.com.cn/.
8[5]Ethan Katsh,Janet Rifkin and Alan Gaitenby,E-Commerce,E-Disputes,and E-DisputeResolution:In the Shadow of "eBay Law",15 OHIO ST.J.ON DISP.RESOL.705,714 (2000).