6Ashforth B E,Humphrey R H.Emotion in the workplace:A reappraisal.Human Relations,1995,48(2):97~125
7Ashkanasy N M,Hartel C E J,Daus C S.Diversity and emotion:The new frontiers in organizational behavior research.Journal of Management,2002,28(3):307~338
8Mumby D K,Putnam L L.The politics of emotion:A feminist reading of bounded rationality.Academy of Management Review,1992,17(3):465~486
9Mirchandani K.Challenging racial silences in studies of emotion work:Contributions from anti-racist feminist theory.Organization Studies,2003,24(5):721~742
10Zapf D.Emotion work and psychological well-being:A review of the literature and some conceptual considerations.Human Resource Management Review,2002,12:237~268