民族地区政务大厅多语言服务环境构建策略研究

The Strategies for Establishment of Multilinguar Service Enviroment at Governmental Affair Hall in Ethnic Minority Residence Regions of China

民族地区政务大厅多语言服务环境是指我国民族地区政府机关机为使用不同民族语言和具有不同语言文字应用能力的服务对象所特别设计的多语种信息辅助交流空间和动态协作服务体系。本文从信息生态学的视角,分析了民族地区政务大厅多语言信息生态系统的构成要素,构建了该系统的顶层架构模型并探讨了主要信息生态链多语言服务的实现方式,分析了构建多语言信息生态系统的四种基本策略。本文的研究结论有助于提高我国民族地区政务大厅公共服务创新,对我国各民族团结与交融的格局也将产生重要影响。

The multilingual service environment at governmental affair hall is a specially designed multiple language communication space and dynamic collaborative service system which government established for peoples use different languages or with different language ability in ethnic minority residence regions of China. From perspective of information ecology, the elements of multilingual information ecological system in governmental affair hall are analyzed in this paper, a top design model is established and the main information service ecological chains are discussed. Finally, four basic strategies for establish multilingual service environment are suggested. The conclusion of this paper is significant to the service innovation of governmental affairs hall in ethnic minority residence regions and contributes to the communication and integrity among multiple ethnic groups of China as well.