术前等候区微视频对提高手术患者满意度的效果观察

Observation on the Effect of Microvideo on the Improvement of Patients' Satisfaction With Preoperative Waiting Area

目的探讨采用术前微视频对手术患者满意度的效果。方法选择2017年1月—2018年1月本院接收的普外手术患者200例作为研究对象。按手术日期单双数进行分组,将其分为实验组和对照组,每组各100例。对照组采用常规术前一天集中口头访视及发放访视单模式,观察组采用术前一天访视加术前等候区用i Pad循环播放微视频,对比两组患者适应性、术中配合度、患者及护士满意度进行评价。结果护理前,两组患者的SAS及SDS评分比较,差异不具有统计学意义(P>0.05);护理干预后,两组患者的SAS及SDS评分均呈现了不同程度的下降,且观察组下降更为明显,差异具有统计学意义(P<0.05);实验组患者的配合率及适应率均高于对照组,两组数据对比,差异具有统计学意义(P<0.05);对照组的护理满意度为80.00%,实验组的护理满意度为92.00%,两组对比,差异具有统计学意义(P<0.05)。结论手术室利用术前等候区和等候区时间采用i Pad微视频播放术前访视资料有利于提高患者满意度、提高患者的适应性和术中配合度。

Objective To explore the effect of preoperative Microvideo on patients＇ satisfaction. Methods 200 patients undergoing general surgery in our hospital from January 2017 to January 2018 were selected as the research subjects. They were divided into experimental group and control group according to operation date, single and even number, 100 cases in each group. The control group received routine oral visit and single visit mode one day before operation. The observation group used one day preoperative visit plus preoperative waiting area to play micro video with i Pad cycle. The adaptability, intraoperative coordination, patient satisfaction and nurse satisfaction were compared between the two groups. Results There was no statistically significant difference in the scores of SAS and SDS before treatment in two groups（P〈0.05）. After nursing, the scores of SAS and SDS in the two groups were all decreased in varying degrees, and the decrease in the observation group was more obvious, the difference between the two groups was statistically significant（P〈0.05）. The matching rate and adaptation rate of the experimental group were higher than those of the control group. The difference between the two groups was statistically significant（P〈0.05）. The nursing satisfaction of the control group was 80.00%, and the nursing satisfaction of the experimental group was 92.00%. The difference between the two groups was statistically significant（P〈0.05）. Conclusion The use of i Pad Microvideo playback data in the waiting area and waiting area in the operation room can improve the patient＇s satisfaction, improve the patient＇s adaptability and the degree of coordination in the operation.