关于煤炭企业用户满意度调查问卷设计的思考

Thinking on the Questionnaire Design of the Satisfaction of Coal Enterprise Users

服务用户是广大煤炭企业的普遍共识,了解客户需求是煤炭企业的首要任务。而用户满意度问卷调查是全面反映煤炭企业用户满意度的重要工具,其能真实、全面反映煤炭企业用户对煤炭产品质量、煤炭装车质量、处理煤炭质量纠纷等方面满意度状况。本文旨在对煤炭企业的用户满意度调查问卷的现状进行分析、设计和探讨。

Servering users is the general consensus of the vast majority of coal enterprises. Understanding the needs of customers is the primary task of coal enterprises. The user satisfaction questionnaire is an important tool to fully reflect the satisfaction of coal enterprise users, which can truly and comprehensively reflect the satisfaction of coal enterprise users on the quality of coal products, the quality of coal loading, the handling of coal quality disputes and other aspects. The purpose of this paper is to analyze, design and discuss the current situation of user satisfaction questionnaire in coal enterprises.