摘要
IPTV是运营商重要的基础业务,能为用户提供丰富多彩的视频直播、点播服务,深受用户好评和喜爱。因此IPTV的业务发展情况较好,装机量较大。由于IPTV是基于宽带安装,安装过程较长,需要对机顶盒进行较复杂的设置。装维工程师给用户上门安装的时间往往需要超过1个小时,严重影响了装维效率,也影响了用户感知。在引入了机顶盒零配置系统后,装维工程师安装IPTV机顶盒时无需进行复杂的设置,在宽带安装好后,直接将机顶盒连接宽带即可通过网络自动获取机顶盒的配置。整个IPTV的安装过程能在5分钟内完成,大大缩短了用户业务的安装时长,减少了装维工程师在用户家里停留的时间,提高了装维效率。
IPTV is important foundation of business operators, can provide users with colorful live video on demand service, deeply user high praise and love so IPTV business development situation is good, installed capacity is larger because of the IPTV is based on the broadband installation, the installation process is long, need to more complex set-top box set of d personnel to the user the door installation time often require more than one hour, the serious inftuenee the loading etiieieney, also affects the users' alrpercoiving.After the set-top box zero configuration system is introduced, an d personnel when installing the IPTV set- top box without complicated Settings, in after installation of broadband, broadband direct connect set-top box can be obtained automatically through the network configuration the IPTV set-top box installation process can be completed in 5 minutes, greatly reducing the user install the length of the business, reduce the dimension of personnel in the user home stay time, improve the efficiency of operation.
作者
周翔
ZhouXtang(Hubei network operation center, China telecom co. LTD.,Wuhan430000, China)
出处
《信息通信》
2018年第6期271-273,共3页
Information & Communications
关键词
IPTV
零配置
机顶盒
用户感知
装维效率
IPTV
zero configuration
set-top box
users' apperceiving,efficieney of operation