信访接待工作浅析

On Handling of Letters and Calls of Complaints

信访接待工作是构建和谐社会的一项重要工作。在平时的信访接待工作中,从业人员要注重对来访者开展人文关怀和心理疏导,引导他们正确对待自己、他人和社会,妥善处理信访工作中的老大难问题,化解矛盾,为维护社会和企业的正常稳定、和谐发展做出积极贡献。

Handling work of letters and calls of complaints is important in a harmonious society construction.The jobholders should focus on humanistic care and psychological counseling to the complainants,guide them how to correctly treat their own,other people and society and duly handle the long-standing knotty problems in the work and make positive contributions to safeguarding normal stability and harmonious development of society and enterprises.