多元企业认同的身份构建及其张力调和机理

Constructing multi-company identity and reconciling the tensions among them

基于认同驱动的营销关系视角,系统地探讨了基于多元企业认同的企业身份构建及其张力调和机理。具体地,通过定性和定量相结合的方法,首先基于社会认同理论和身份理论,探索多元企业认同的结构;其次,从社会心理学和文化创新的视角,描绘多元企业认同形成及演化过程;最后,探究多元企业认同的身份构建以及身份张力调和机制。在理论上将消费者-企业认同扩展到多个利益相关者与企业的认同,探索多元企业认同的身份构建及调和过程,揭示其背后深层作用机理。实践上为企业与客户保持长期、和谐、多赢关系提供重要依据。

This research aims to explore the mechanisms of constructing multi-company identity and investigate how to reconcile the tensions among them based on the theory of multiple company identification. We applied both qualitative and quantitative methods in this research. Our objectives are three-fold： a） firstly develop the definition, structure and measurement of multiple company identification based on social identity theory and identity theory; b） secondly explore the process of multiple company identification development from the perspective of social psychology and cultural innovation; and c） examine the mechanisms of reconciling identity tensions among multiple companies during the multi-company identification development process. Our research contributes to the theory by extending customer-company identification into multiple stakeholders-company identification. The results of this study not only explore the mechanisms of constructing a multiple-company identity, but also investigate how to reconcile the tensions among them. The results could be of practical value by offering insights to companies in maintaining long-term and harmonious relationships with their customers.