以微信平台创新医院党建工作的实践与思考

Practice and Thinking of Innovative Party Construction Work in Hospital with WeChat

"智慧党建"是信息技术在党建领域中的新应用,借助以互联网和手机为代表的媒体对党员进行组织、教育、管理、监督,形成党员建设的智慧环境。杭州市第一人民医院结合医院中心工作,借力微信创新打造"智慧党建"移动管理平台,切实为医院党建工作"瘦身"。文章在总结分析"智慧党建"微信平台的实践经验和初步成效的基础上,提出完善建议,以期对医院党建工作的推进起到借鉴作用。

Objective To evaluate the effect of outpatient service optimization based on patient satisfaction survey results. Method A total of 2100 responses of outpatient satisfaction survey from August 2013 to April 2015 were summarized and analyzed. Based on the results, outpatient service optimization work was tan＇led out, and the indexes of the satisfaction survey before and after optimization were compared. Results The overall satisfaction rate before optimization was 94.07%, and the top three dissatisfaction prior to optimization came from： diagnosis and treatment procedures （14.33%）, waiting in line （7.24%）, and environmental hygiene （3.14%）. After the optimization, the overall satisfaction was 97.10%. There was a statistically significant difference between the overall satisfaction before and after optimization （p=0.023）. After optimization, the satisfaction with all the parts of outpatient service was significantly improved, and the dissatisfaction significantly decreased. Conclusion Outpatient satisfaction survey is an important way to optimize the quality of outpatient medical services. Our hospital achieved results through optimization of outpatient environment and layout, process optimization, and promotion of convenient services, reflecting the patient-centered service concept.