3Bohmer R M J. Fixing health care on the front lines[J]. Harvard Business Review, April, 2010. 62-69.
4Fizsimmons Fizsimmons J A, Fizsimmons M J. Service management [ M ]. Operations, Strategy and Information Technolagy, 2nd ed. , 2000.3,.
5MeGraw-Hill Companie Inc. Bott Harod S. Information for competitive advantage'[ J]. Operations Management Review, 1985.
6北京市卫生管理局网上预约挂号平台:WWW.bjguahao.gov.cn.
7Augestad K M, Revhaug A, Vonen B, et M. The one-stop trial: does electronic referral and booking by the general practitioner (GPs) to outpatient day case surgery reduce waiting time and costs? a randomized controlled trim protocol[ J ]. BMC Surgery, 2008. 8-14.
8Hutzschenreuter A K, Bosman P A N, Poutr H L. Evolutionary muhiobjective optimization for dynamic hospital resource management[ Jl. Evolutionary Multiobjective Optimization 2009, LNCS 5467 : 320-334.
