护士情绪劳动和欺负行为与离职意愿的相关性研究

Study on the correlation between emotional labor and bullying behavior and turnover intention of nurses

目的探讨护士情绪劳动、工作场所欺负行为与离职意愿的相关关系。方法采取便利抽样法选择2016年10月在黑龙江省哈尔滨市5家三级甲等医院工作的400名护士为调查对象,采用问卷调查法进行调查,本研究采用护士一般资料情况调查表、工作场所欺负行为问卷、护士情绪劳动量表和离职意愿量表对其进行调查,并分析其相关性。结果护士情绪劳动3个维度中自然动作得分最高,为(3.67±0.21)分,其次依次为深层动作和表层动作。护士工作场所欺负行为得分为(1.89±0.43)分。护士离职意愿3个维度得分由高到低依次为寻找其他工作的动机、辞去目前工作的可能性和获得外部工作的可能性。护士情绪劳动中自然动作维度与离职意愿各维度呈负相关,与辞去目前工作的可能性呈明显负相关(r=-0.17,P<0.05),护士工作场所欺负行为与离职意愿各维度呈正相关(r=0.52、0.42、0.18,P<0.05)。结论护士情绪劳动和欺负行为与离职意愿存在相关关系。

Objective To explore the relationship between emotional labor, workplace bullying and turnover intention.Methods A total of 400 nurses working in five tertiary A-level hospitals in Harbin, Heilongjiang Province from October 2016 were selected by convenient sampling method. The survey was conducted by questionnaires including general nurse data, situation questionnaire, workplace bullying questionnaire, nurse emotional labor scales and turnover intention scales and the correlation was analyzed. Results Among the three dimensions of emotional labor, natural movements of the nurses had the highest score（3.67±0.21）, followed by the deep movements and the surface movements retrospectively. The scores of nurses′ bullying behavior in the workplace was（1.89±0.43）. The scores of turnover intention from the highest to the lowest in three dimensions were finding other jobs, resigning from the current job and obtaining external job retrospectively. The dimension of natural movement in nurses′ emotional work was negatively correlated with the turnover intention, especially with the dimension of resigning from the current job（r =-0.17, P〈0.05）, and there was a positive correlation between nurses＇ workplace bullying behavior and each dimention of turnover intention（r =0.52, 0.42, 0.18, P〈0.05）. Conclusion There is a correlation between nurses′ emotional work and bullying behavior and turnover intention.