急诊科护理纠纷和安全隐患分析及对策研究

Analysis of Nursing Disputes and Safety Hidden Dangers and Research on Strategies in the Department of Emergency

目的分析急诊科护理纠纷和安全隐患分析及防范对策。方法该研究对2016年1—12月间急诊科护理纠纷事件进行统计,探讨常见安全隐患,并在2017年1—12月的急诊科护理工作中实施相应的防范对策,对比实施防范对策前后1年护理纠纷事件发生率的变化。结果实施护理纠纷相关防范对策后,急诊科护理纠纷事件较实施前有明显降低,患者对急诊科护理工作的满意度评价较实施前有显著提高,差异有统计学意义(P<0.05)。结论急诊科临床护理工作繁重,易引发较多护理纠纷事件,对此,护理人员需积极采取相应的防范对策,将护理风险降至最低。

Objective To analyze the nursing disputes and safety hidden dangers and strategies in the department of emergency. Methods The nursing disputes in the department of emergency from January to December 2016 were counted, and the common safety hidden dangers were studies, and corresponding prevention strategies in the nursing work in the department of emergency from January to December 2017 were implemented, and the incidence rate of nursing disputes before and after one year before and after prevention strategies was compared. Results After the implementation of nursing disputes related prevention strategies, the nursing disputes in the department of emergency obviously decreased compared with those before implementation, and the satisfactory degree to the nursing work in the department of emergency obviously increased compared with those before implementation, and the differences were statistically significant（P〈0.05）. Conclusion The clinical nursing work in the department of emergency is heavy, which is easy to cause many nursing disputes, therefore,the nursing staff need to actively use the corresponding prevention strategies, to minimize the nursing risks.