医务人员的医患信任及其影响因素

Study on the Influential Factors of Doctor-patient Trust of Medical Staffs

采用分层随机抽样法抽取郑州市5家公立医院的500名医务人员进行问卷调查,探讨公立医院中医务人员视角下的医患信任及其影响因素。研究结果发现:医务人员的医患信任度与工龄和职称相关,工作10-15年之间医务人员的医患信任度最高,其次为工作5年以内具有初级职称的医务人员,而工作5-10年具有中级职称的医务人员的医患信任度最低。现行医疗体制引发医患信任危机,医务人员的风险预期和风险承担能力影响其医患信任,加强医患沟通有助于建立医患信任。

A total of 500 medical staffs were selected with stratified random sampling from 5 public hospitals in Zhengzhou city to explore the influential factors of Medical staff＇s doctor-patient trust.The result indicates：There are significant differences in doctor-patient trust between different length of service and titles of medical staffs.With the growth of seniority and professional title,the medical staffs who work of more than 10 years have the highest doctor-patient trust level,and the difference was significant.The second is the medical staff who work within 5 years with primary titles.The last is who have the intermediate title and work between 5-10 years have the lowest doctor-patient trust level.The medical management system creates doctor-patient trust crisis,risk expectation and risk taking ability which affect doctor-patient trust.So this paper suggests that we should strengthen the communication between doctors and patients which is helpful to doctor-patient trust.