国外信息检索系统用户心智模型研究述评与展望

Review and Outlook on the Users' Mental Model of Information Retrieval System Research

本文旨在对LIS学科有关信息检索系统用户心智模型的研究成果进行系统性的回顾和分析,并以此为基础构建用户心智模型的集成化研究框架。研究发现LIS学科对于该主题的研究涉及用户心智模型概念、特征、构成、测量、个体差异因素、演进驱动因素、分类和效应七个分主题。研究构建的用户心智模型集成化研究框架将七个分主题以合理的逻辑关系进行整合。该研究框架的功能体现在:第一,可以揭示信息检索过程中用户心智模型及其影响因素和效应之间的关系;第二,可以识别用户心智模型的概念、特征、构成、测量和分类之间的关联机理;第三,将用户心智模型的演进与当前信息行为研究的热点"搜索即学习"建立了关联。本研究有利于为今后探索信息检索系统用户心智模型主题的研究提供理论基础。

This paper aims to critically review users＇ mental model literature. It also aims to propose an integrated research framework of the users＇ mental model based on these reviewed literatures. Researchers have identified library and information science disciplinary exploring users＇ mental model from seven aspects, which include its conception, feature, constituent, measurement, classification, individual difference factors, evolution factors, and effects. Our proposed integrated framework involves three innovative features. First, this integrated framework reveals the relationship among the users＇ mental model, its influence factors, and its＇ effection. Second, it recognizes the relationship among the conception, feature, constitution, measurement, and classification of users＇ mental model. Third, it established a relation between the users＇ mental model and searching as learning, which is information behavior research front. This research can provide a theoretical foundation for the further study of users＇ mental model of an information retrieval system.