老年口腔门诊“一站式”服务的实践与效果评价

Practice and effect of one-stop service of dental clinic for old people

目的 :评价老年口腔门诊"一站式"服务的实施效果。方法 :于科室"一站式"服务实施的前后,分别选取60例老年患者作为研究对象,采用SPSS19.0软件包比较2组患者的平均就诊时间和缴费时间,并比较患者对就诊服务的满意度。结果:采用一站式服务后,患者平均就诊时间和缴费时间大幅度缩短,前后对比差异具有显著性(P<0.01)。满意度由一站式服务前的90%上升为98%,满意度明显提高。结论:"一站式"服务能优化口腔疾病的治疗流程,提升老年患者就诊体验,满足老年口腔疾病患者的需求。

PURPOSE： To evaluate the effect of one-stop service of dental clinic for old people. METHODS： Before and after the implementation of one-stop service in the First Dental Clinic,120 elderly patients were selected as the study subjects. SPSS19.0 software was used to compare the average time and payment time of the two groups of patients, and the patients＇ satisfaction with the service. RESULTS： After one-stop service, the average clinical time and payment time were significantly decreased, which had statistical significance（P〈0.01）. The satisfaction degree from one-stop service was improved significantly（from 90% to 98%）. CONCLUSIONS： The results indicated that one-stop service, by optimizing the treating process of oral diseases and improving clinical experience of aged patients, might be a more advanced service pattern to meet the demand of oral diseases and improve oral health level of the aged patients.