基于SNA公共服务外包承包商选择关键指标识别

Identification of Key Indicators for Public Service Outsourcing Contractor Selection Based on SNA

政府公共服务外包项目的成败取决于承包商的正确选择,而承包商选择的关键指标则能帮助政府在资格预审中选出合适的承包商。对现有的承包商关键指标识别方法进行总结,引入社会网络分析法(SNA),通过对承包商选择指标进行文献研究、调查分析、矩阵分析,建立基于SNA的公共服务外包承包商选择的关键指标识别模式,并以此类关键指标作为承包商资格预审的重要参考。以东台市和信阳市两类政府公共服务外包负责机构的调查数据为例进行分析,结果表明:在众多指标中,财务状况、公司信誉、专业技术和设备水平、投标报价、施工的安全与环保这5个指标为关键指标,在政府选择承包商时,应给予足够的重视。

The success of the government＇s public service outsourcing project depends on the correct choice of the contrac-tors ; the key indicators selection of the contractors can help the government select the right contractor in prequalification. It sum-marized the existing contractor identification methods for key indicators and introduced social network analysis （SNA）. Through the literature research, investigation and analysis, matrix analysis on the indexes of contractor selection, this paper constructs a mode of the identification of the key indexes of contractor selection on SNA and such key indicators are an important reference for pre-qualification of contractors. Taking the survey data of the two types of government public service outsourcing agencies in Dongtai City and Xinyang City as an example, the results show that： financial status, corporate reputation, professional skills and equipment, the bid price, construction safety and environmentally are the five key indexes of contractor selection and should pay enough attention.