北京市公立医院对公众社会责任信息披露的调查研究

Investigation on Public Hospital Disclosure of Social Responsibility Information in Beijing City

目的比较分析医患双方关于医院应对公众公开信息的选择异同点,为提高医院社会责任信息披露有效性提供建议。方法采用目的性抽样方法抽取北京市6家大型医院的586名医方及614名患方进行问卷调查,了解医患双方对于医院应对公众公开信息的选择异同点。结果 85%的患者与67.24%的医方认为有必要发布社会责任信息,70.7%的患者有披露需求,56.48%的医方有披露意愿,双方均认为应对公众公开"对患者责任"类指标,双方在"对员工责任""服务质量安全责任"类指标选择上有明显差异,患者选择比例远高于医方,在"对社区责任"类指标选择上,医方披露意愿相对较高,患者需求相对较低。结论以患者需求为导向,重点公开医患双方共同关注的信息;完善相关政策法规,提高医方披露动力。

Objective To compare the differences between doctors and patients on social responsibility information disclosure of public hospitals,to provide suggestions for improving the validity of information disclosure. Methods Using purposive sampling method to collect 586 doctors and 614 patients from 6 large hospitals in Beijing City,to understand the differences between doctors and patients. Results 85% patients and 67.24% doctors believe that it is necessary to disclosure information,70.7% patients have disclosure demand,56.48% doctors have the intention to disclose,and they both think that the hospital should be open to the public of ＂patient responsibility＂ indices. There are obvious differences between them in the selection of ＂employee responsibility＂,＂service quality safety responsibility＂ indices. The rate of patients selection is much higher than doctors. On the selection of ＂community responsibility＂ indices,doctors have high willingness to disclosure,and patients have low demand. Conclusion Under the guidance of patients＇ needs,common concerned information should be focused on,and the relevant policies and regulations be perfected to improve medical disclosure motivation.