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铁路货运服务质量监测体系指标筛选方案研究 被引量:1

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摘要 铁路货运服务质量监测指标体系是反映铁路货运服务质量的基础,其监测结果决定着行业监管和发展。以我国铁路货运社会服务的定位为出发点,设计了3个步骤完成铁路货运服务质量检测体系指标筛选,即首先利用流程图分析法借鉴现有研究成果进行初始指标筛选,后依据指标属性归纳进行二次筛选,最后利用社会网络分析法确定最终指标。
出处 《现代商贸工业》 2018年第29期181-182,共2页 Modern Business Trade Industry
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