基于用户体验的智能充电桩系统改良设计

Improved Design of Intelligent Charging Pile System Based on User Experience

目的为解决城市充电桩系统在智能化时代下与用户尚未建立良好的用户体验关系,现通过技术和设计手段建立满足用户和社会需求的产品和导识系统。方法在PSSUQ问卷的基础上,设计基于用户体验的城市充电桩服务质量影响因素初始集合,通过问卷调查获取城市充电桩服务质量用户体验数据;结合用户访谈方法提取基于用户体验的城市充电桩系统服务质量主要影响因素。结论提出满足用户需求的传统充电桩系统改良设计方案,并通过PSSUQ评估系统改良设计方案,以期基于用户体验角度下的设计实践,在一定程度上解决用户需求,提高用户体验。

The work aims to establish the products and guidance system that meet the needs of users and society through the technology and design methods, so as to solve the problem that the urban charging pile system has not established a good user experience relationship with the user in the intelligent era. Based on the PSSUQ questionnaire, an initial set of influencing factors of urban charging pile service quality based on user experience was designed, and user experience data of urban charging pile service quality were obtained through questionnaire survey; combined with user interview method, the main influencing factors of service quality of urban charging pile system based on user experience were extracted. An improved design scheme for the traditional charging pile system that satisfies the user＇s needs is proposed, and the design scheme is improved through the PSSUQ evaluation system, hoping that the design practice based on the perspective of user experience can solve the user＇s needs to some extent and improve the user experience.